Flower Petal Gloves

Enjoy free standard shipping on all orders over QAR 1,000 within Qatar.

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking details once your order has shipped.

Domestic Shipping (Qatar)

• Standard Shipping: 3–5 business days
• Express Shipping: 1–2 business days

Shipping rates are calculated at checkout based on your location and order size. Orders over QAR 1,000 qualify for free standard shipping.

International Shipping

We ship to select international destinations. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. Delivery times vary by destination (typically 7–14 business days).

Delays

We are not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days at jasmineqatar1@gmail.com.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at jasmineqatar1@gmail.com. Please note that returns will need to be sent to the following address: Jasmine Botique, Villaggio Mall Gate 1, Doha, Qatar.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jasmineqatar1@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as Baby body Care Products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at jasmineqatar1@gmail.com.